Frequently Asked Questions
1. What is your return policy?
You can return or exchange items within 30 days of delivery as long as they’re unworn, unwashed, and in their original packaging with tags attached. Final sale items are not eligible for return. For more info, check out our Return & Refund Policy.
2. How do I start a return or exchange?
Simply visit our Returns Portal on the website and follow the steps. Need help? Email us at info@philine.co.uk -we're here to assist!
3. How long will my refund take?
Once we receive your return and inspect the item(s), please allow 5–10 business days for your refund to be processed
4. Do you offer free return shipping?
Yes, we cover the cost of return shipping. Once your return is approved, you’ll receive a prepaid return label via email.
5. How can I track my order?
As soon as your order ships, you’ll receive a tracking number via email. You can also track your order directly on our website.
6. What if I received a faulty or incorrect item?
We're so sorry! Please email us at info@philine.co.uk with your order number and a photo of the issue - we’ll make it right ASAP.
7. Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to make changes. Contact us ASAP at info@philine.co.uk.
8. How do I know what size to order?
Check out our Size Guide for detailed measurements and tips on finding your perfect fit. Still unsure? Shoot us a message - we’re happy to help.